I aim to dispatch orders within 3 days of purchase.
UK shipping costs between £2.00 – £4.00
It will be sent via Royal Mail 2nd Class and takes on average 2 – 3 working days.
Shipping to European destinations cost between £4.00 – £6.00
It will be sent via Royal Mail Standard International and takes on average 3 – 5 working days.
Shipping to other international destinations cost between £8.00 – £10.00
It will be sent via Royal Mail Standard International and takes on average 6 – 7 working days.
- Tracking is not included with these shipping options. If you do require tracking, signed-for or expedited shipping services please do get in touch via email: email@example.com
- International deliveries may incur customs/import charges. Customers are responsible for paying these charges where they occur.
If you are unhappy with your item(s) please email us at firstname.lastname@example.org and we will do our best to resolve the problem.
We accept returns or exchanges within 14 days of purchase as long as the item is returned unused/damaged etc.
Please be aware that:
- We can only offer refunds on regular priced items, unfortunately sale items cannot be refunded.
- Exchanges can only be made on items if they are defective or damaged.
Sending your item(s) back to us
Return your product to us at: Big A Band Store Ltd., 31 Baxter Street, Brighton, BN2 9XP
The cost of returning an item to us is your responsibility and we recommend using a signed for and/or trackable service to make sure the package gets to us. We cannot issue a refund if we do not receive the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We will process returns and exchanges within 2-3 working days of receiving the item.