Deliveries & Returns

Delivery

I aim to dispatch orders within 3 days of purchase.

Shipping costs

UK shipping costs between £2.00 – £4.00
It will be sent via Royal Mail 2nd Class and takes on average 2 – 3 working days.

Shipping to European destinations cost between £4.00 – £6.00
It will be sent via Royal Mail Standard International and takes on average 3 – 5 working days.

Shipping to other international destinations cost between £8.00 – £10.00
It will be sent via Royal Mail Standard International and takes on average 6 – 7 working days.

Please note:

  • Tracking is not included with these shipping options. If you do require tracking, signed-for or expedited shipping services please do get in touch via email: hello@bigabandstore.com
  • International deliveries may incur customs/import charges. Customers are responsible for paying these charges where they occur.

 

Returns

If you are unhappy with your item(s) please email us at hello@bigabandstore.com and we will do our best to resolve the problem.

We accept returns or exchanges within 14 days of purchase as long as the item is returned unused/damaged etc.

Please be aware that:

  • We can only offer refunds on regular priced items, unfortunately sale items cannot be refunded.
  • Exchanges can only be made on items if they are defective or damaged.

Sending your item(s) back to us

Return your product to us at: Big A Band Store Ltd., 31 Baxter Street, Brighton, BN2 9XP

The cost of returning an item to us is your responsibility and we recommend using a signed for and/or trackable service to make sure the package gets to us. We cannot issue a refund if we do not receive the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We will process returns and exchanges within 2-3 working days of receiving the item.